Privacy and cookies
What we do with your details, in plain English.
Last updated: [date]
Who we are
This website is run by Empower Eco Renewables Ltd, registered in England and Wales under company number 14580301, with its registered office in Stanford-le-Hope, SS17. It also trades as Empower Electrical. In this policy, "we" means that company. [ICO registration number]
Contact us about privacy at office@empowerelectrical.co.uk or on 07581 036639.
What we collect
If you use the quote form, we collect the details you type in: your name, email address, phone number, postcode, the service you want and your message. If you email or phone us, we hold what you tell us.
Why we use it, and our legal basis
- To reply to your enquiry and prepare a quote. This is taking steps at your request before a contract, and our legitimate interest in running the business.
- To carry out and certify work if you hire us. This is performing a contract, and meeting legal obligations such as keeping certification records.
We do not sell your details or use them for unrelated marketing.
Who sees your details
Form submissions are handled by [form service, for example Formspree, and its location] and delivered to our email. Our email provider is [email provider]. These providers process your details only to deliver them to us. We may also share details where the law requires it, or with certification bodies where needed to register your installation.
How long we keep it
[Retention period for enquiries that do not become jobs, for example 12 months]. We keep records of completed work, including certificates, for as long as the law or good practice requires.
Your rights
Under UK GDPR you can ask to see the personal data we hold about you, correct it, delete it, restrict or object to how we use it, and ask for a copy you can move elsewhere. Email us and we will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies and tracking
This website does not use cookies. It does not use analytics, advertising trackers or embedded third-party content, and it loads its fonts from our own server. Because of that, there is no cookie banner. If this changes, we will update this page and ask for your consent first.
Changes to this policy
We will update this page if we change how we use your data.